FAQ
Answers to your questions.
Absolutely, all the watches we sell are 100% authentic and come directly from certified professional suppliers.
Every watch we sell comes with a certificate of authenticity. You can also check your watch's unique serial number to confirm its authenticity.
Yes, all our watches are sold with their original box and the relevant documents, such as the user manual and certificate of authenticity.
Our business model allows us to acquire large stocks, models from previous seasons and items sold direct from manufacturers, enabling us to offer reduced prices to our customers.
We offer the legal guarantee of 2 years on the mechanism of all our watches.
The watches we sell have no imperfections. The watches are new, unused and in perfect working condition.
Yes, we accept returns and exchanges within 14 days of purchase, since they are in their original state and unused condition. See our returns policy for more details.
No, we do not offer maintenance/repair services for our watches.
The availability of our watches is up to date but may vary. We recommend that you visit our website or contact our customer service department for information on the models currently available.
If your watch has an adjustable strap, we provide instructions in the user manual to guide you. If you need further help, visit a watch specialist for a quick adjustment.
Yes, we have a range of watches to suit a variety of special occasions, including weddings. Feel free to discover our collection to find the perfect watch for those memorable moments.
Our team of watch experts is available to advise you on choosing the perfect watch. You can contact us by email or on social media for personalised assistance.
Most of our watches are water resistant, but the depth of resistance varies according to the model. Please check the technical sheet for the specific watch to know the details of water resistance. However, we do not recommend wearing them while scuba diving.
To care for a leather strap, avoid contact with water or excessive heat. Use a soft cloth to gently clean the bracelet. Avoid harsh chemicals. Each watch is unique.
The delivery times are from 24h to 72h (working days) in Belgium, and 24 to 96 hours for European customers.
Yes, this is possible. If you are in the Brussels area or in the neighbourhood, it is possible to have an express delivery in person (if all the conditions allow it).